REFUNDS

We offer a full refund if you cancel your booking with at least 20 full working days’ notice (Monday-Friday) before the start of your class.

If you cancel within 20 full working days of the class start date, we can only offer a 50% refund if we are able to resell your place. We will always do our best to sell your ticket on.

Please note:

• All refunds are issued minus Eventbrite fees (these are non-refundable).
• Cancellations may be subject to a £50 administration fee.

GROUP BOOKINGS (3 OR MORE)

Refunds for groups of 3 or more people require 25 full working days’ notice, as it can be difficult to resell multiple spaces close to the class start date.

There are no transfers available for groups of 3 or larger.

CHANGING DATES (TRANSFERS)

If you wish to transfer to a different course date, you must give at least 20 full working days’ notice before your original start date.

Transfers are subject to the same conditions as our refund policy.

• Only one transfer per ticket is permitted.
• Transfers are subject to availability.
• There are no transfers available for groups of 3 or larger.

MISSED CLASSES

If you are unable to attend a session, please inform us in writing (via email) as soon as possible.

Our courses are progressive and each week builds on the last. Students who miss one session (maximum two) can usually catch up the following week with tutor guidance.

Attendance at key demonstration sessions (usually Week 1 and Week 5) is particularly important, as these introduce core techniques for the course.

Missed sessions cannot be refunded or transferred.

CATCH-UP SESSIONS

Optional 2-hour catch-up sessions may be arranged for £60, subject to availability.

We strongly recommend booking only if you are confident you can attend all sessions, or miss no more than one or two dates.

PREGNANCY & PHYSICAL HEALTH

Please note that our pottery wheel classes are not suitable for pregnant participants, unless you are booking a hand-building only session.

If you have any injuries or medical conditions that may restrict movement, please contact us before booking so we can advise appropriately.

You can reach us at:
claykilncraftpottery@gmail.com