REFUNDS

We offer a full refund if you cancel your booking with at least 25 days’ notice before the start of your class.

If you cancel within 25 days of the class start date, we can only offer a 50% refund if we are able to resell your place. We will always do our best to sell your ticket on.

Please note:

• All refunds are issued minus booking fees (these are non-refundable).
• Cancellations may be subject to a £50 administration fee.

GROUP BOOKINGS (3 OR MORE)

Refunds for groups of 3 or more people require 30 days’ notice, as it can be difficult to resell multiple spaces close to the class start date.

There are no transfers available for groups of 3 or larger.

CHANGING DATES (TRANSFERS)

If you wish to transfer to a different course date, you must give at least 25 days’ notice before the start date of your class/course.

Transfers are subject to the same conditions as our refund policy.

• Only one transfer per ticket is permitted.
• Transfers are subject to availability.
• There are no transfers available for groups of 3 or larger.

MISSED CLASSES

If you are unable to attend a session, please inform us in writing (via email) as soon as possible.

Our courses are progressive and each week builds on the last. Students who miss one session (maximum two) can usually catch up the following week with tutor guidance.

Attendance at key demonstration sessions (usually Week 1 and Week 5) is particularly important, as these introduce core techniques for the course. If you do miss week 1 then we would require you to do a catch-up before week 2 as it very difficult to catch-up a beginner in week 2 without a demo.

Missed sessions cannot be refunded or transferred.

HOW CAN I CATCH-UP A MISSED CLASS?

Optional 2-hour catch-up sessions may be arranged for £60, subject to availability.

We strongly recommend booking only if you are confident you can attend all sessions, or miss no more than one or two dates.

PREGNANCY & PHYSICAL HEALTH

Please note that our pottery wheel classes are not suitable for pregnant participants, unless you are booking a hand-building only course (you can just do hand building in our 10 week course).

If you have any injuries or medical conditions that may restrict movement, please contact us before booking so we can advise appropriately. If you have a pacemaker please let us know as the wheels can affect the running of them.

You can reach us at:
claykilncraftpottery@gmail.com

GLAZING CLASSES

People often ask why the glaze class on a course is several weeks after the rest of the course. This is so that all work can dry thoroughly (2-3 weeks depending on amount of work for the course) before having its’ first, bisque, firings. Only once everything has had this firing is work ready to glaze.

What if I miss my glaze class?

If you can’t make your glaze class we will do our best to squeeze you into another scheduled glaze class for another course. However, we can’t guarantee that there will be space in other classes and at certain times of the year you could have to wait around 3 months before there is another class. You may have to pay for a Catch-Up Class which is £60.